anne grand-clément

terms & conditions

our prices are in euros
we accept payment only through paypal

orders take 3 to 7 days to process from receipt of payment - we deliver via fedex economy service, from bagnolet france - tracking number will be sent by email once your parcel has been passed to the courier - please note that we are unable to ship to p.o. boxes

goods are travelling at your risks - we are not responsible for items damaged or lost in transit - in case of damage or delay during shipping, it is up to you to make claims against the courier

europe shipping charge per package is 10 € - estimated europe shipping time is 1 to 3 business days

international shipping charge per package is 20 € - estimated international shipping time depends on customs clearance, but is generally 3 to 7 business days - we are not responsible for applicable duties and taxes due in the destination country - international duties are to be paid by you directly to fedex or to customs services, upon your receipt of the goods

sales are final
our goods are all hand embroidered with the utmost attention, and little variations in color and size should be accepted - we do not accept returns because of these irregularities - if you however find any fault, despite all the quality checks carried out, please inform us of this problem within one week after reception of your order - if the fault turns out, we will allow you to return your item and give you choice of re-ordering it (subject to availability) or taking a refund - products must be returned in their original packaging, with any accessories included – returning items travel at your expense and at your risks - your refund will take effect within 30 days of receiving the items

copyright - all contents of this site remain our property

these general terms of sale are governed by french law regardless of the point of destination of the delivery, the place the order is processed, or the nationality of the customer

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